Servicenow Customer Service Management (CSM)
C omplex issues end-to-end. Proactively fix problems and drive action to solve common requests more quickly and efficiently. Drive customer loyalty with connected digital workflows: In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Monitor trends as well as products and services to notify your customers when they are affected by issues. In addition, proactively fix issues before customers know they have them. Deliver a personalized customer experience while increasing agent efficiency, driving action to instantly take care of common customer requests using resources like the portal, service catalog, virtual agent, and online communities. For more Best Servicenow Books Make it easy for customers to engage Give your c...